The Ministry of Foreign Affairs requires you to demonstrate that you have an active policy for the expected duration of your stay in the country.

You have the option to obtain coverage for a duration ranging from 5 days to one year.

Please keep in mind the following information:

Any requests for cancellation or refunds must be handled through the mobile app. Please note that each request will be reviewed in accordance with our Terms and Conditions.

Also, if you have purchased a plan for visa purposes, please be aware that the Ministry of Foreign Affairs will be notified. Cancelling your policy will affect the validity of your visa, as the policy must remain active for the duration of your visa.

Coverage begins on the date indicated by the client. However, if the customer has been at the destination for more than 24 hours, a 72-hour waiting period will be applied.

You can request reimbursement through the mobile application, not the sales chat. If your refund is approved, approximately 6% may be deducted for administrative expenses.

Visas can be denied for various reasons, and we have demonstrated that our plans meet the Ministry of Foreign Affairs requirements. However, you can request a refund, which will be reviewed by the Terms and Conditions of Assist Card. You can find them by clicking here.

There is no guarantee that you will receive the refund.

Please take note of the following age limits for Assist Card Plans:

– AC 35 and AC 60 have no age limit

– AC 150 has an age limit of 80 years old

– AC 250 has an age limit of 75 years old

– The Student plan is only available for individuals aged between 12 and 45.

Please be aware that the price of the plans may vary based on the person’s age.

Yes, Assist Card plans are available globally.

To obtain a Student plan, you must provide a current student certificate and be between 12 and 45 years old.

No, Assist Card can only offer a maximum of 365 days of coverage. If you want to renew the policy, you must return to your home country before starting a new year.

The coverage is global, except for the birth country.

Upon activation of the policy, Assist Card assumes the risk of accidental death and repatriation. This means that the benefits of each plan cannot be modified. However, travelers have the option to purchase add-ons, such as additional coverage for pre-existing medical conditions.